In the event any session is cancelled by us ticket holders will be offered an alternative session (subject to availability).
This is an outdoor event and no refunds or exchanges will be given due to inclement weather. In the unlikely event that the ice rink manager deems it necessary to close the rink, alternative sessions will the offered subject to availability.
If you have been removed from the ice rink or venue for inappropriate behavior, you will not be offered a refund and will not be offered an alternative session.
Ticket Date & Time Changes
Due to the high demand for tickets for our ice-skating sessions, we are unfortunately unable to offer any date or time amends to your tickets once they are booked. This means if you cannot attend your session or have unfortunately made a mistake on your booking, we cannot amend this for you.
We apologise for any inconvenience this causes to our customers and urge you to check all the details on your order before processing.