Frequently Asked Questions
Simply click on an FAQ’s to read more. If you still have any questions simply call us on 0121 663 1090 we’re always happy to answer any questions or help out.
How long can I skate for?
Each session is 45 minutes. They all start on the hour.
When should I arrive in time for my session?
You should allow at least 15 minutes before the start of your session in order to collect your skates. We ask that you arrive 30 minutes before your session time.
What should I wear?
It is outdoors so wear appropriate clothing. Socks, gloves and hats are recommended. You must wear socks when using the skates.
What is the minimum age to skate?
There is no age limit, but please consider we do not have a separate area for children.
Ice Skate welcomes families with children of all ages, Penguin skating aids to hold while skating can be hired at the box office. Numbers are limited and the hire cost is £3.
The Ice Skate staff are fully trained and will ensure the rink is as safer place as is possible for all visitors, however, we do recommend for children under 7 must be accompanied by an adult at all times, and that 1 adult may accompany up to 3 children safely (1:3).
Will there be food and drink?
Yes, The Ice Lounge will serve food and drinks throughout the opening hours of the ice rink.
Can I use The Ice Lounge if I am not skating?
Even if you are just supporting, you can still use The Ice Lounge facilities, so you can keep warm whilst watching your friends and family.
If I am a beginner can I still attend?
Yes, you can still attend even if you are a beginner. There will be Marshall’s on the ice ensuring that the rink remains safe and fun, for all levels!
Are there parking facilities?
Public car parks can be found nearby at Cambridge Street and the Barclaycard Arena.
Can I take photographs on the rink?
If you are spectating then you can take photographs of your friends and family, but for safety reasons you cannot take pictures whilst on the ice. There will be a photographer on site to take your photos.
What about lost property?
If you have lost something whilst at the ice rink, please contact us at theticketfactory.com. In your email please include, the time of the session, the date and the item that you lost. Alternatively please drop by the box office as all lost property will be kept there.
Can I bring my dog?
The ice rink and Ice Lounge will not be accessible to dogs, however we do allow guide dogs.
How can I buy a ticket?
You can buy a tickets via our website. Alternatively you can buy tickets at the box office.
Can I collect my ticket at the box office?
Yes, bring along your reference and payment confirmation or use our electronic ticket system. You can also print your own tickets.
What should I do if I do not receive my tickets in time?
Don’t worry, we will be able to print a copy of your tickets at the box office, just bring along your confirmation number and ID.
I have big feet, will there be skates big enough?
Skate sizes go from 8J to 15. Below 8J we have double gliders, which give more stability. They can be used up to 10J.
Is the ice skate hire included in the ticket price?
Yes, the ice skate hire is included in the ticket price
Can I bring my own skates?
Yes, if you have your own skates, feel free to bring them in!
Will the Ice Skate be closed if the weather is very bad?
No, we will be open rain or shine! Brave the bad weather with us but come with extra layers!
Can Ice skating be dangerous?
Ice skating can be dangerous. We will do our best to make sure that everything runs smoothly and all the correct safety measures are in place. The use of the Ice Rink is entirely at your own risk. Ice Skate is not responsible for any injuries whilst skating. All visitors must follow the instructions of the Marshall and other staff member’s regarding safety measures. The Rink Manager reserves the right to remove any person who is putting at risk the safety of others.
Will there be medical care if I injure myself?
Yes, there will be a first aider on site to deal with minor skating injuries.
If my child is in a pushchair, will I be able to access the facilities?
Yes, the site is pushchair friendly.
I am a wheelchair user, can I book to skate on ice?
Yes, Ice Skate is fully equipped for everyone to enjoy. If you wish to ice skate with a carer, please advise in advance so we can make sure all the arrangements are in place.
Are there lockers available?
Yes. Lockers are available for hire from the box office for £1
Ice skating carries an inherent risk, any participation is totally at the users own risk. Anyone with any medical conditions, serious previous injuries, recently broken bones, knee or joint problems, head injuries, pregnancy, mobility problems, or taking prescribed drugs should carefully consider whether it is safe for them to participate without endangering themselves or other participants whilst skating.
We are not liable for any injury, loss or damage however caused. We accept no responsibility for any personal property left at the rink or in the lockers.
We’ll hold on to items found so get in touch if you’ve lost something.
If you have lost something at our venue please email a full description of the item, the time and date you visited us and the best way to contact you to firstname.lastname@example.org
Birmingham weather is never something easy to predict, however the nature of ice being wet the rain does not effect us normally.
You should be dressed for cold wet conditions when Ice Skating outside which means the rain does not effect peoples enjoyment normally either.