In the event any session is cancelled by us ticket holders will be offered an alternative session (subject to availability).
This is an outdoor event and no refunds or exchanges will be given due to inclement weather. In the unlikely event that the ice rink manager deems it necessary to close the rink, alternative sessions will the offered subject to availability.
If you have been removed from the ice rink or venue for inappropriate behavior, you will not be offered a refund and will not be offered an alternative session.
If you make incorrect bookings and require to cancel this booking we will provide an alternative session (subject to availability). No refunds will be given for incorrect bookings, so please make sure you enter the correct date. We understand that mistakes can happen and will be willing to re-arrange your booking for a more convenient time.
Due to the nature of ice at times we have to carryout maintenance and we apologise if this causes an issue to a booking. Should we have a technical issue we will extend your booking time at our discretion.